This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from truerangetraders.com (the “Site”), purchase elsewhere such as the True Range Traders LLC Discord, and any and all True Range Traders, LLC social media outlets.
Personal Information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages, products that you view, what websites or search terms brought you to the Site, and information about how you interact with the Site like where you click. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, and payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site.
Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
– Display information using third-party apps on our website.
– Set up your accounts with our products.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
The Site uses remarketing services to advertise on third-party websites to you after you visited the Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.
Google Ads (AdWords): Google Ads (AdWords) remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads. Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en.
Facebook: Facebook remarketing service is provided by Facebook Inc. You can also opt out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Purchasing Policy
When purchasing a subscription, membership, or other periodic fee-based services on the Site, a valid credit card will be required for billing purposes. You hereby consent to, acknowledge, and allow True Range Traders, LLC to store such payment data and agree to the following policies and procedures for payment of subscription, membership, or other periodic fees related to the website.
In the event that a chargeback is placed on a purchase or we receive a chargeback threat during or after your purchase, we reserve the right to report the incident to all credit reporting agencies or to any other entity for inclusion in any chargeback database. This is done in order to protect True Range Traders, LLC against chargeback abuse and other forms of fraud. The data reported will include your name, email address, order date, order amount, TradingView username, Discord Username, customer communication, customer signature, receipt, billing address, and relevant metadata such as order ID and user ID. Payment method data will also be reported such as ID, Last 4 Card Digits, Card Expiration date, Card Type, and Card Issuer. Device location will be provided as well. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback.
Email Policy
If you send an email through the Site or by filling in a form, the data is processed by our email service. By sending an email through this website or by filling in a form you agree and confirm the following: I want to get trading/financial information, financial educational-related information, and information about True Range Traders, LLC products and services (including marketing and marketing materials) from True Range Traders, LLC and agree to receive that information via email. True Range Traders, LLC will use the data provided by me in accordance with this Privacy Policy. True Range Traders, LLC uses the default web beacons in emails, meaning the salesperson can know if I received and was able to open the emails. This technology will be used for True Range Traders, LLC business and commercial purposes, namely to evaluate the results of the email marketing campaigns. I understand that this consent is optional. If I choose not to approve, it means True Range Traders, LLC can’t email me marketing information. I understand that I can revoke my consent at any time in accordance with this Privacy Policy. I confirm that I have had the opportunity to read through this Privacy Policy about how my Personal Data will be used by True Range Traders, LLC.
Your rights
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the
Site), or otherwise to pursue our legitimate business interests listed above.
Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
California Residents
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Site, you have the right to request the removal of unwanted data that you publicly post on the Website. To request the removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in
California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by
prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at questions@subdomain2.truerangetraders.com